16 Jobs in Jacksonville, FL
TEKsystems is Hiring a Remote Customer support remote
NOW HIRING FULLY REMOTE TIER 1 HELP DESK REPRESENTATIVES!!
Position will be interviewing in 2 weeks and starting in June. Equipment is provided.
- Will take inbound calls supporting families w / login issues and provide customer support as needed to resolve any issues.
- Will handle roughly 30-50 inbound calls a day dealing with troubleshooting and support.
- The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center.
- The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms.
- The Associate Customer Service Representative takes inbound calls, LiveChat, and / or emails from Family, students and Occasional calls from teachers who are with students.
- Trained in and proficient in responding to inquiries across many programs.
- Hours are Monday-Friday 9a-6p
Additional Skills & Qualifications :
- Strong knowledge / experience with hardware troubleshooting (our customers primarily use HP laptops)Performance issuesMic / Camera issues / settingsPeripherals (mouse / keyboard, monitors etc.)
- Strong knowledge / experience of Home’ network troubleshooting
- Strong knowledge / experience of Domain Environment’ network troubleshooting
- Add computer to a domain
- Add / Remove printers / scan folders
- Strong knowledge / experience with Internet / Browser troubleshooting
- Basic knowledge / experience with reimaging computers (PC)
- Any knowledge / experience with Apple computers is welcomed
- Experience with Remote Troubleshooting toolsBomgar / BeyondTrust
- Strong knowledge / experience of Google AppsDriveVoiceHangouts / MeetGmail
- Knowledge of ZoomExperience with Class preferredExperience with troubleshooting preferred
- Experience with working remotely (work from home)Must have a quiet place in the house / apartmentHigh Speed internet
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-04-23
Job Summary
Full Time
Business Services
$37k-47k (estimate)
04/25/2024
07/22/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
Related Companies
About TEKsystems
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Customer support remote include Customer Service, Customer Support, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support remote positions, which can be used as a reference in future career path planning. As a Customer support remote, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support remote. You can explore the career advancement for a Customer support remote below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
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Identify customer needs and help customers use specific features
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Update our internal databases with information about technical issues and useful discussions with customers
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Monitor customer complaints on social media and reach out to provide assistance
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
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Communicate clearly with customers.
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Give credence to customer complaints.
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Avoid helping customers at breakneck speeds.
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Know how to close a conversation.
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Step 3: View the best colleges and universities for Customer Support.
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